I’ve emailed Pinnacles FC but haven’t heard back.

Our office is open Monday to Friday, 9 AM to 3 PM. We respond to emails based on priority within 2–3 business days during office hours.
Please note: Emails sent over the weekend will be answered starting Monday. Thanks for your patience — we’re working hard to get back to everyone!

 

I’ve registered for a summer camp. When will I receive my camp info?

All available details for fall programs are available on our website. Please take time to review the information provided online before reaching out, most questions are answered there!

What is your refund Policy?
Please head over to our Refund Policy Page in the About tab, or click here.

What is Pinnacles FC’s policy regarding inclement weather, including heat and rain/lightning?
Pinnacles FC follows Soccer BC's weather safety protocols:

Heat & Humidex Guidelines:

• Below 24°C: No concern

• 25–27°C: Low risk – normal play

• 28–31°C: Moderate risk – athletes monitored; drink breaks every 30 minutes

• 32–36°C: High risk – monitor athletes closely; consider shortened games, rescheduling, or cancellation

• 38°C+ (Extreme): All activity is cancelled

Rain & Lightning:
We follow Soccer BC protocols for storm conditions and go by the 30/30 Rule:

We also follow City of Penticton field status updates — if the city closes the fields due to weather conditions, activities will be canceled accordingly.

If possible, we will move activities indoors before cancelling to ensure safety and minimize disruption.

What equipment does my child need to participate?
Most players will need soccer cleats, shin guards, a water bottle, and weather-appropriate athletic clothing. Jerseys are often provided, depending on the program.

Spring Club League: Minis and Youth all fees include a jersey, shorts, and socks.

 

When will I hear from my child’s coach?
Pinnacles FC uses TeamSnap for all team communications. Teams will be rostered approximately one week before the program start date, and you’ll receive a link to join your child’s team on the app.

Please make sure you’ve downloaded the TeamSnap app ahead of time and check your email for the invite.

Can I request my child to be placed with a friend?
Yes! We do accept friend requests for applicable age groups. Please email the office at admin@pinnaclesfc.ca the time of registration or shortly after. While we do our best to accommodate all requests, they are not guaranteed and depend on team availability.

Are there sibling discounts?
Yes, we offer a sibling discount for families registering three or more children.

• If all children are registering in the same league (e.g. Recreation or Competitive etc), the discount will be automatically applied during registration.

• If your children are registering in different leagues (e.g. two in Rec, one in Competitive), please contact the office at admin@pinnaclesfc.ca to have the discount applied manually.

 

Can I pay in installments?
Yes,  an installment payment option is available during the registration process. Simply select it at checkout when registering your child.

 

How can I become a volunteer coach?

Please contact our admin office admin@gmail.com.

 

Can I pay by cash?

Yes, we accept cash. Cash and Interact payments can be made during office hours.

 

If my son/daughter registers late, do we get a discount for missed games and/or practices?

No, late registrations actually end up costing more in admin than on- time registrations.

 

Why is the cost more from Soccer Tots and U5/6 Tykes and U7/8 Minis in the Spring Season?

Soccer Tots and Tykes is an introduction to soccer and is only once a week. U7U8 Minis is one training session per week and learning about games on the weekend.  Minis also receive a full uniform (jersey, shorts, and socks)

 

Where are the fields?

Please see our website page for PFC fields in your area: http://www.pinnaclesfc.ca/about/field-locations/

 

How often do you have to travel – for Youth and for Mini?

Youth players play in the South Okanagan only, so they will play in Summerland, Oliver, Osoyoos, Penticton and Keremeos.

 

When are the practice times for Youth ages?

Youth team practices are all decided by the volunteer coach in consultation with his/her team (parents and players). They will practice a minimum of 1 day a  week.

 

Who do I make the cheque out to?

Cheques can be made out to ‘Pinnacles FC’

Are there any penalties for late registration?

As of Spring  2023, we will be lowering the late fee to $50 above the regular registration fee. We understand that on the surface this may seem excessive, however, when we have approximately 1500 players to contend with it is far too difficult to find extra coaches, equipment, and jerseys after our initial organization and ordering.

Our goal is to provide our players with the best experience possible which is made easier when we can be completely organized with coaches, jerseys and equipment before the season starts. Please understand that we really do not want to be collecting the $50 late fee, we would very much prefer that everyone registers by the deadlines.

 

If my child does not like soccer, can I get a refund?

1. Requests for refunds must be made in writing to the Pinnacles FC office administrator: admin@pinnaclesfc.ca
2. Refunds will be prorated and less the $50 administration fee.
3. Refunds are only given to players canceling registration for the purpose of not returning to the program.
4. There will be a $50 NSF fee for any cheques being returned.

 

Is there financial assistance available for players?

Players may request financial assistance through the Athletic Kids, Jumpstart or Kidsport programs.

http://jumpstart.canadiantire.ca/ or http://www.kidsportcanada.ca/.

 

What days of the week are practices?

Please see our website under the Program tab all practice times by region.

 

Can International Students play in the league?

INTERNATIONAL STUDENTS:  In January 2018 a change has been brought forward where there is a possibility of International Students playing in our league.  The entire document is found HERE - please specifically look towards the bottom of page 5 where it says as copied below.  The form that needs to be completed and submitted with the documentation is found HERE (please note there is a $105 fee apparently charged for this - not by PFC).

*NEW* Minors who are Exchange Students

Typically exchange students are ineligible to apply for an ITC because they must have at least one parent in Canada with them; however, the FIFA Players Status Committee may, on a case-by-case basis, review an application to grant approval to request a minor exchange student’s ITC, providing one of the following very specific circumstances apply and the club the minor player intends on registering with has no professional team, is strictly amateur, and has no financial, legal, or de facto links to a professional club:

NOTE: even if the following circumstances apply, there is no guarantee that FIFA will grant approval

1. The duration of the player’s academic study abroad program and the duration of the player’s envisaged club registration is less than a year; or
2. The duration of the player’s academic study abroad program is longer than a year, but the player is turning 18 in less than a year; or

1. The duration of the player’s academic study abroad program is longer than a year, but there is less than a year of the program

If applying to the FIFA Players Status Committee, all of the mandatory documentation listed below must be included with the application:

Proof of Birth (Birth Certificate) of the player;

1. Proof of identity and nationality of the player (passport);
2. Proof of identity and nationality of the player’s parents (parents’ passports);
3. Documentation of the Exchange Program (name, purpose, funding, duration, ) provided by the exchange program;
4. Registration form for the exchange program (as completed by the parents and the minor player);
5. Confirmation of the player's return to his home country (signed declaration by the parents or the exchange program that the minor player will return to his home country upon completion of the exchange program);
6. Documentation of academic education;
7. Confirmation of player’s participation from the academic institute in home country;
8. Documentation of accommodation and care;
9. Status of new club and duration of registration;
10. Status of the player with the former club;
11. Authorization of host parents; and
12. Parental authorization

This process can take anywhere from two to six weeks to receive a decision (or longer, depending on the complexity of the case). Please note that provisional ITCs cannot be issued for the player during this application process. The FIFA Players Status Committee may also request additional documentation to what is listed above.

PLEASE BE ADVISED:

-       Provisional Certificates for ITC applications of minors are only provided in cases where the player will be registering strictly as an amateur with an amateur club with no legal, financial, or de facto links to a professional club.

• CSA DOES NOT communicate directly with District Associations, Clubs, players, or parents regarding ITC applications, questions, or status checks; they only communicate with the provincial body (BC Soccer).